General terms and conditions.

Welcome to, thanking you for your preference, we invite you to keep the following in mind:

INTRODUCTION is an online travel agency, whose technological platform allows a large number of tourism service providers (the “Provider / s”) to offer and market their services to users, who in turn can seek inquiries. on, transfers, and other tourist services (the “Tourist Service / s”), compare and book these services in real time, and purchase them separately or in combination, making and managing your own trip, in accordance with your needs personal. These terms and conditions (which can be modified from time to time in accordance with current legislation and commercial practices in the industry) are applicable to all direct or indirect services (through distributors) available online, through any mobile device, by email or by phone. By accessing, browsing and using our website (mobile) or any of our applications available through platforms (hereinafter jointly referred to as the "Platform") and / or making a reservation, you agree to have read, understood and be in accordance with the terms and conditions shown below (including the privacy policy).

OUR MISSION: is much more than offering a transport platform, we make transport a dedicated service. Offers the best safe and comfortable ground transportation service, providing efficiency, punctuality, comfort, the highest security and confidence when making your trip and order to achieve our goal, we abide by the following:

● Personalized attention through our Platform 365 days a year in a 24-hour schedule.

● We offer the best experience in ground transfers.

● We facilitate t he payment of tickets, purchases or rentals of any product and / or travel service that is made through our payment system.

● We offer you an informative and easy to use website that guarantees you the best prices available.

● We take you into account so we show uncensored comments (from customers who have actually traveled).


"", "we", "us" or "our" refers to Turismo Gargo, Sociedad Anónima de Capital Variable, is a company incorporated in accordance with Mexican law as stated in public deed number 28,132 dated November 30, 1994, granted before the notary public number 7 of the City of La Paz, BCS., With RFC TGA-941130-8Q6 TURISMO GARGO, S.A. DE C.V. The term "Platform" refers to the app and the (mobile) website where the Travel Service that belongs, controls, manages, maintains and / or hosts is available. The term "Travel" refers to the different types of Travel Provider products and services that can be requested, purchased, purchased, paid for, rented, offered, booked, combined or consumed.

"Travel provider" refers to the transportation provider (eg, airport shuttle service, bus routes, transfers), tour operators, travel insurance, and any other travel-related product or service that, from time to time , be available on the Platform to book a trip (either B2B or B2C).

"Travel service" refers to the online purchase, request, reservation or payment services (including the service to facilitate payments) offered or provided by with respect to various products and services that Travel Providers make available on the Platform from time to time.

"Travel reservation" refers to the request, purchase, payment or prepayment of a Trip.

Nature of our Service.

Through the Platform, we, Turismo Gargo, Sociedad Anónima de Capital Variable and its partners (affiliated services) provide an online platform through which Travel Providers, in their professional conduct of business (either B2C or B2B), can advertise, advertise, sell, promote and / or offer (as appropriate) their products and services so that they request, buy, reserve, rent or contract and through which those who visit the Platform can discover, search, compare, request, buy or pay (eg the Travel Service). By using the Travel Service (eg when making a Travel Reservation through the Travel Service), you establish a direct (legally binding) contractual relationship with the Travel Provider with whom you have booked or purchased a product from or service (as applicable). From the moment you make your Travel Reservation, we only act as intermediaries between you and the Travel Provider, transmitting the relevant reservation data to the Travel Provider (s) and sending you a confirmation email at representation of the Travel Provider. does not (re) sell, rent or offer any type of (travel) product or service.

By providing our Transport Service, the information we show on the Platform is based on the information that Travel Providers provide to us. As such, Travel Providers who advertise and promote their Trips on the Platform have access to our systems whereby they are fully responsible for updating rates / charges / prices, availability, terms and conditions and other relevant data that appears. on our Platform. Although we try to make our Service as accurate as possible, we cannot verify or guarantee that all the information is exact, complete or correct. We are also not responsible for errors (such as manifest and typographical errors), interruptions (due to temporary and / or partial server outages or repairs, updates and maintenance or other similar reasons from the Travel Provider), inaccurate, misleading or false information, or lack of information from the Supplier. Each Travel Provider is responsible at all times for the precision, accuracy and correctness of the information (both descriptive and referring to rates / charges / prices, terms and conditions and availability) that appears on our Platform. Our Platform does not constitute and should not be seen as a recommendation or promotion of the quality, level of service, qualification or classification (by stars), the type of accommodation of any Travel Provider or its facilities, venues, vehicles, products or services (main or supplementary) available, unless otherwise explicitly stated or stated.

Our Travel Service is available for personal and commercial use.

Prices, and special rates.

The prices offered by the Travel Providers on our Platform are very competitive. All prices for your Trip are shown with VAT / sales tax included and any other tax (subject to changes in such taxes), unless otherwise indicated on our Platform or in the confirmation email / entry. Ticket prices are per person or group and are subject to the validity indicated on the ticket, if applicable. Fees and taxes (including tourism / municipal) may be charged by the Travel Provider in case of no-show or cancellation.

Sometimes, on our Platform there is a cheaper rate for a specific service. However, these rates made available by Travel Providers may have special restrictions and conditions, for example regarding cancellation and refund. Consult the data and conditions of the reservation, the corresponding service or product in detail to know the conditions before making the reservation.

The price in national currency has only informative value. It does not show an accurate or updated amount, since these services are quoted in foreign currency and exchange rates may vary.

Obvious errors (errata included) are not binding.

All special offers and promotions are marked as such. If they are not marked as such, you cannot be held liable for obvious errors.

Privacy and cookies. respects your privacy. See our privacy and cookie policy for more information.

Credit card or bank transfer.

The reservation of the travel service may be prepaid, up to 48 months before the date of execution of the service, either in whole or in part, according to the active payment conditions at the time of making the prepayment generated through a system Secure online payment (as long as your bank offers and supports it) and in the case of some products and services.

For some (non-refundable) rates or special offers, the Travel Provider may require that payment be made in advance by bank transfer (if available) or by credit card. In that case, your credit card may be pre-authorized or a charge may be made (sometimes with no option to refund) once the Travel Reservation has been made. Please consult and carefully review the (reservation) data of the product or service of your choice to know the special conditions before making the Travel Reservation. is not responsible for any charge (authorized, (allegedly) unauthorized or erroneous) by the Travel Provider and you will not be able to claim any amount for the valid or authorized charge (s) made by the Travel Provider (including prepaid rates, no show, and charge cancellations) on your credit card.

In the event of fraud or unauthorized use of your credit card by third parties, most banks and credit card issuing companies bear the risk and cover all expenses resulting from such fraud or misuse which, on occasion , may be subject to a full amount. In the event that the credit card issuing company or the bank charges your card due to unauthorized transactions resulting from a reservation made on our Platform, report this fraud to the credit card issuing company or the corresponding banking institution (in accordance with its rules and procedures) contact us immediately and provide us with evidence in order to carry out the corresponding verification and, where appropriate, refund. This compensation only applies to reservations made by credit card using's secure server and to the unauthorized use of your credit card due to breach or negligence on our part, for which you are not responsible, during the use of the secure server.

Payment in advance (Pre-payment), cancellation, no show (not presented).

You must take into account that, when making a Travel Reservation with a Travel Provider, you accept their cancellation and no show conditions (if you do not show up), as well as other additional terms and conditions (delivery) of said Travel Provider that may affect your Trip (including the section to be taken into account by the Travel Provider made available on our Platform and the corresponding conditions of the Travel Provider). This includes the services and / or products offered by the Travel Provider. Consult the terms and conditions of use / transportation of the Travel Provider directly with it. The general cancellation and no show conditions of each Travel Provider are available to you on our Platform, both on the Travel Provider information pages as well as during the booking process and in the confirmation email or at the entrance (if appropriate). Please note that some rates or special offers do not allow changes or cancellations. In case of no show (not presented) or cancellations with charges, the Travel Provider may apply the tourist / municipal tax. Consult the data of each product or service to see the conditions before making the reservation. Please note that a Travel Reservation that requires the payment of a deposit or payment in advance (total or partial) may be canceled (without prior notice) at the time that (the rest of) the pending amounts of Payment cannot be collected in full on the relevant date, in accordance with the payment conditions of the Travel Provider and the conditions of the reservation. The cancellation and prepayment conditions may vary according to the product or service of each Trip. Please read carefully the section to take into account (below the types of Travel or at the bottom of the page of the Travel Provider on our Platform) and the additional information in your booking confirmation to check the additional conditions that the Supplier may apply. travel (for example, regarding age requirements, deposit, payment delays, wrong bank details, credit or debit card details, invalid or insufficient credit or debit cards they are your responsibility and you will not be able to request a refund or refund of the advance payment (non-refundable) if any of these cases occurs, unless the Travel Provider accepts or allows it in its cancellation and payment conditions (in advance).

If you wish to review, modify or cancel your Travel Reservation, consult the confirmation e-mail and follow the indicated instructions. Please note that cancellation charges may apply according to the cancellation, payment (in advance) and no show (if you do not show up) conditions of the Travel Provider or that you will not be able to benefit from the refund of the amount paid (in advance). We recommend that you read these conditions carefully before making the reservation and that you remember to make the subsequent payments on time as they may be necessary for the confirmation of the service.

If you are going to be late or late on the day of check in or if you arrive the next day, be sure to notify the Travel Provider (promptly and in good time), so that they know when you will arrive and thus avoid canceling your (Reservation of) Travel or you will be charged a penalty for not showing up. If you need it, our customer service department can help you inform the Travel Provider. is not responsible for the consequences that your delay may have, or for any cancellation or no-show charge that may be made by the Travel Provider.

Correspondence and communication (additional).

By making a Travel Reservation, you agree to receive (i) an e-mail, which we can send shortly before your arrival date, where you will find information about the destination and other information and offers (including third-party offers, as long as you have accepted to receive them), that are relevant to your (Booking of) Travel and destination, (ii) an e-mail after arrival to assess (the experience with) the Travel Provider and the Travel Service, and (iii) a e-mail, which we can send you after your stay, inviting you to complete an opinion form. Check our privacy and cookies policy for more information about how we can contact you. disclaims any liability in connection with any communication with the Travel Provider on or through its (Provider) platform. cannot guarantee that the Travel Provider (properly and timely) receives / read / complies with, or executes or accepts any request or communication that is made between you and the Travel Provider.

In order to properly complete and secure your Travel Reservation, you need to use a correct email address. We are not responsible for (nor are we obliged to verify) any errors or misspellings in the email address, or any inaccurate or erroneous (mobile) phone number or credit card number.

Any complaint or claim against regarding the Travel Service it provides must be made immediately, or at most, within a maximum period of 30 days after the expected date of consumption of the product or service (for example, the date output). Any complaint or claim sent outside the 30-day period can be rejected and the claimant will lose all right to any type of compensation (for damage or cost).

Due to continuous updates and adjustments to rates and availability, we strongly recommend taking screenshots when making a reservation in order to support your argument (if necessary).

Only customers who have used our service will receive an invitation from to comment on their experience of their corresponding trip. will not accept comments that:

● Include obscene, sexually explicit expressions, violent, discriminatory, or threatening content.

● Mention specific individuals, or personal attacks on employees of Turismo Gargo, Sociedad Anónima de Capital Variable.

● Promote illegal activities (eg drugs, prostitution).

● Include web pages, emails, phone numbers, credit card details.

● Address political or religious issues. and the Travel Provider may terminate the business relationship for any reason (such as in case of breach of contract or bankruptcy), with the corresponding notice agreed between the parties.


In accordance with the limitations indicated in these terms and conditions, and to the extent permitted by law, we are only responsible for the direct damages you suffer, pay or incur due to defects attributable to our obligations in relation to our services, up to a total amount of the cost of your Travel Reservation, as indicated in the confirmation email (either due to an event or a series of events).

However, and to the extent permitted by law, neither we nor any of our directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliates, licensees, attorneys or other persons involved in the process of creation, sponsorship and promotion of the website and its contents will be responsible for: (i) punitive, special, indirect or consequential losses or damages, production losses, profits, income, contracts, as well as loss or damage to customers or reputation and losses of demands; (ii) errors related to the description of the information (including information on prices, availability and classifications) of the Travel Provider on our Platform; (iii) services provided or products offered by the Travel Provider or other business partners; (iv) losses, damages or costs (direct, indirect, consequential or punitive) that you suffer, contract or pay, arising from or related to the use, unavailability or delay of our Platform; or (v) any type of (personal) injury, death, property damage or other damages, losses and expenses (direct or indirect, consequential or punitive) that you suffer, contract or pay, whether due to (legal) acts , errors, infringements, (obvious) negligence, deliberate professional misconduct, omissions, non-compliance, erroneous representation, objective non-contractual liability or (completely or partially) attributable to the Travel Provider or other business partners (including any of its employees, directors, personnel, proxies, representatives, subcontractors or affiliated companies) whose products or services (directly or indirectly) are available, offered or promoted on or through our Platform, including any (partial) cancellation, overbooking, strike, force majeure or other act that is beyond our control. is not responsible (and disclaims any liability) for the use, validity, quality, relevance, adequacy and disclosure of the Trip and makes no representations, warranties or conditions of any kind in this regard, whether implicit, regulatory or of any other type, including any implicit guarantee of commercialization, title, non-compliance or adequacy of a specific purpose. You agree and agree that the relevant Travel Provider is solely responsible and assumes all responsibility and liability for the Trip (including any warranties and representations made by the Travel Provider). is not the (re) seller of the Trip. Complaints and claims regarding Travel (including everything related to the price offered (which may be special or a promotion), conditions or specific requests made by Clients) must be handled with the Travel Provider. is not responsible and disclaims all liability with respect to such complaints, claims and obligations (from the Travel Provider).

By uploading photos or other images to our system and / or Platform (for example, by submitting a comment) you certify, guarantee and confirm that you are in possession of the copyright of the photo / image and that you agree that uses said photo or image on their (mobile) websites, apps and promotional materials (online and offline), as well as in any publication that considers appropriate. You are guaranteeing to a non-exclusive, universal, irrevocable, unconditional and permanent right, as well as the license to use, reproduce, show, make reproduce, distribute, sublicense, communicate and facilitate the photos / images in the way that consider appropriate. By uploading these photos / images, the client / user who uploads them accepts the legal and moral responsibility for each and every one of the legal claims made by a third party (including, but not limited to the owners of the accommodation) as a result of the use and publication of the photos / images by and / or Turismo Gargo, Sociedad Anónima de Capital Variable, does not own or endorse in any way the photos / images uploaded to the site by customers and / or users of the services. The veracity, validity and right of use of all photos / images will be assumed by the client and / or user who has uploaded the photograph. The client and / or user who has uploaded the photographs guarantees that the photos / images do not contain any virus, Trojan or infected files, as well as any pornographic, illegal, obscene, offensive, objectionable or inappropriate material that does not infringe the rights (of intellectual property, copyright or privacy) of third parties. Any photo / image that does not meet the aforementioned requirements will not be published and / or can be removed by at any time and without prior notice.

Intellectual Property Rights.

If not stated otherwise, the software necessary for our services or available or used by our Platform and the intellectual property rights (including copyrights) of the content and information, as well as the material on our Platform belong to Turismo Gargo, Public Limited Company, and its travel providers or distributors. and / or Turismo Gargo, Sociedad Anónima de Capital Variable, exclusively reserves the ownership of all rights, title and interest in (all intellectual property rights of) (the appearance (including infrastructure) of) the Platform where the service is available (including customer feedback and translated content) and you have no right to copy, collect, link to, post, promote, sell, integrate, use, combine or use the content (including translations and customer feedback) or our brand without our written permission. To the extent that you want to use (fully or partially) our content (translated) (including customer comments) or you own any intellectual property rights of the Platform or any content (translated) or customer comments, by the present, transfer and transfer all intellectual property rights to and / or Turismo Gargo, Sociedad Anónima de Capital Variable. Any type of misuse or any type of action or behavior mentioned above will constitute an infringement of our intellectual property rights (including copyright and database rights).

Applicable laws, jurisdiction and conflict resolution.

Both these terms and conditions and the provision of our services will be governed and interpreted in accordance with the legislation in force in Mexico. Without prejudice to the chosen legislation, a natural person who uses any of our services for a purpose that can be considered outside their commercial or professional activity (hereinafter, the "consumer") may be subject to the mandatory provisions of the legislation of your country of habitual residence (that is, the provisions that, according to the regulations of that country, must be applied independently of this choice of applicable law clause; hereinafter, the "Mandatory Provisions"). Any conflict that arises from these general terms and conditions and our services will be resolved only in the competent courts of the Mexican Republic. Without prejudice to the jurisdiction clause, a consumer may also initiate legal proceedings on the application of the relevant Mandatory Provisions in the courts of the country where his domicile is recorded, and it is possible that proceedings against a consumer can only be initiated in the courts of his country of residence. We recommend that you first inform us of any claim through the Customer Service. If that does not solve the problem, you can file the corresponding claim.

The original Spanish version of these terms and conditions has been translated into other languages. The translated version is a courtesy and unofficial translation, therefore no translation rights can be extracted. In case of dispute over the content or interpretation of the terms and conditions, as well as in the event of conflicts, contradictions or discrepancies between the Spanish version and the rest of the versions in other languages, the Spanish version of these terms prevails. and is conclusive to the extent that it is permitted by law. You can check the English version on our Platform (selecting the language) or request it in writing and we will send it to you.

If any provision of these terms and conditions is or becomes invalid or non-binding, you will continue to be linked to the other provisions mentioned. If this occurs, the invalid provision must be complied with to the maximum extent permitted by applicable law and, to the extent possible, an effect similar to that of invalid or non-binding provisions will be accepted, in accordance with the content and purpose of these terms and terms. will not be responsible for the conditions of the attractions or places, nor for acts of commission or omission by third parties in any Activity, place or service. reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms and Conditions at any time. The modifications will come into effect from the moment indicated; failing that, it will be understood that its application is immediate. By using this Platform after the modifications are published, you agree to be subject to such modifications, alterations or updates to the Purchase Conditions, without the right to make any claim in relation to it.


Keep in mind that each tour operator (the “Operator / s”) has its own service regulations and rates applicable to transfers.

SCHEDULES: Notwithstanding the particular hours reported It is advisable to contact to confirm the hours on the scheduled date. Please note that the times reflected in the voucher are expressed in local time at the destination.

CONTACT THE OPERATOR: In some cases, you will be asked that, prior to the date to use the Transfer, you contact the Operator to confirm some details and / or coordinate the meeting point and / or request the final vouchers without the which you will not be able to use the service. If You do not make this contact in a timely manner and, by virtue of this, You are frustrated the use and enjoyment of the service, will not be responsible and You will not have the right to demand any refund from and / or the Operator.

About and / or Turismo Gargo, Sociedad Anónima de Capital Variable and the subsidiary companies. and / or Turismo Gargo, Sociedad Anónima de Capital Variable, is a mercantile company incorporated under Mexican law as stated in public deed number 28,132 dated November 30, 1994, issued before the notary public number 7 of the City de La Paz, BCS., with RFC TGA-941130-8Q6 TURISMO GARGO, SA DE C.V.